Refund policy
RETURN & REFUND POLICY
At Clicksium Clothing, we want you to be confident in every piece you order. If there is an issue with your purchase, please contact us and we will assist you in accordance with the policy below.
Returns
We offer a 30-day return policy. You have 30 days from the date you receive your item to request an eligible return.
To qualify for a return:
• The item must be unworn, unused, unwashed and in its original condition.
• Original tags and packaging must still be attached or included.
• Proof of purchase or an order number is required.
• The item must not fall under our non-returnable items listed below.
To request a return, please contact Clicksium Clothing before sending any item back. Returns sent without prior approval may not be accepted.
Once your return request has been approved, we will provide instructions on how and where to return the item.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.
Please provide your order number, clear photographs of the item and a brief description of the issue so that we can assess and resolve it as quickly as possible.
Sizing & Fit
Customers are encouraged to review the applicable size information before ordering.
Items returned because of an incorrect size selection must meet all normal return conditions and must be unworn, unused, unwashed and in their original condition with tags attached.
Pre-Orders
Certain Clicksium Clothing products may be offered on a pre-order basis before stock is available for immediate delivery.
Estimated availability or delivery periods shown for pre-order products are estimates and may change due to manufacturing, supplier or logistics circumstances.
If you need to cancel a pre-order, please contact us as soon as possible. Where production, customisation or fulfilment has already started, cancellation may not always be possible.
Non-Returnable Items
Unless the item is defective or incorrect, we generally cannot accept returns for:
• Customised or personalised garments
• Made-to-order items once production or customisation has started
• Items that have been worn, washed, altered or damaged after delivery
• Items without their original tags where applicable
• Items returned in a condition unsuitable for resale
• Gift cards
• Items specifically marked as final sale
Exchanges
Where possible, we may assist with a size or product exchange subject to stock availability.
If the requested replacement is unavailable, we may offer an alternative solution or process an eligible refund.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to the original payment method. Please allow approximately 5–10 business days after processing for the refund to appear, depending on your bank or payment provider.
Original delivery charges are generally non-refundable unless the return results from an incorrect, damaged or defective item supplied by Clicksium Clothing.
Return Shipping
Where a return results from a change of mind, incorrect size selection or another reason not caused by Clicksium Clothing, return delivery costs may be the customer's responsibility.
Where Clicksium Clothing supplied an incorrect, damaged or defective item, we will provide appropriate assistance with the return.
Consumer Rights
Nothing in this policy is intended to limit any rights or remedies available to customers under applicable South African consumer protection laws.
Contact Us
For returns, refunds or order-related assistance, please contact:
Clicksium Clothing
Website: clicksiumclothing.com